Pitney Bowes Emtex Software Support Overview
Pitney Bowes Emtex Software provides best-in-class enterprise
output management solutions backed by integrated, 24/7* customer
service and the support of world-class partners. Pitney Bowes Emtex
Software Customer Support provides technical and operational expertise
that enables you to take full advantage of your technology investments.
Pitney Bowes Emtex Software Customer Support offers telephone and
email-based technical assistance for all Emtex products, and timely,
effective support for all Emtex Software issues. Whether you need
help with a printing issue or configuring Emtex Software, the Pitney
Bowes Emtex Software Customer Support team can help. Our Customer
Support specialists combine in-depth expertise in Emtex output management
technology with an understanding of support methodology based on
global standards and best practices.
Pitney Bowes Emtex Software Customer Support specialists maintain
a detailed log of every customer call and email communication via
our sophisticated tracking system, Emtex Report System (ERS)**.
Customer Support specialists archive customer configuration files,
host/printer environment information, resources and sample data
files in a comprehensive support database. As a result, accurate
customer information combined with the expertise of highly skilled
support experts ensures timely, effective support for all Pitney
Bowes Emtex Software issues.
At Pitney Bowes Emtex Software, we are committed to providing 100
percent customer satisfaction with a dedicated customer support
team available around the clock, 24/7.
Support Services:
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Contact support—Find
all the support contact information you need here, including
Pitney Bowes Emtex Software support telephone numbers and addresses.
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Partner and reseller
support—Pitney Bowes Emtex Software partners
with qualified solutions, and service providers and resellers
who leverage the power of our solutions, locate the unique support
you need as a Pitney Bowes Emtex Software partner or reseller
here.
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Emtex Reporting System
(ERS)**—As a Pitney Bowes Emtex Software
customer or a strategic partner, we invite you to enter our
Emtex Reporting System for personalized and comprehensive support
Maintenance Contract
A Pitney Bowes Emtex Software maintenance contract ensures that
you get the maximum benefit from your Emtex VIP™, VDE™
or Flexserver® software solution. The maintenance contract entitles
the user to a range of support facilities including Software &
Documentation Upgrades. Regular upgrades will be distributed together
with updated documentation which will keep you current on software
enhancements, additions and operations.
At Pitney Bowes Emtex Software, we understand in today's competitive
environment, most organizations operate around the clock to meet
production deadlines. The Enhance Maintenance contract (24 x 7***)
provides around the clock accessibility to our technical customer
support specialists when you need it the most.
Learn more
about the key to ongoing productivity, Pitney Bowes Emtex Software
Support Services >>
* Not valid for customers on standard maintenance. Only
available in limited geographic locations.
** Limited access. Only available to strategic partners and customers
on active maintenance.
*** Available only in limited geographic locations and to customers
on standard maintenance (1 x 5).
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